Terms & Conditions
By accepting the terms and conditions at the time of enrolment, CBD College Pty Ltd (RTO 91399) deems this to be a Training Agreement between the student and CBD College.
Following acceptance of the terms and conditions at enrolment, CBD College warrants to complete the training and/or assessment once a student has commenced study in their chosen qualification so long as the student remains in their cohort or short course and complies with all assessment requirements.
CANCELLATION AND REFUNDS
Coffee, First Aid, RSA and RCG courses:
We are unable to refund monies for students who do not turn up for classes or decide at a later date after booking that that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing.
Cert IV TAE, Cert IV WHS, Dip WHS, Adv Dip WHS, LLN courses:
Where CBD College cancels a class:
Students are entitled to a full refund or transfer of funds to a future training program.
Where a student wishes to cancel a booking prior to course commencement (face to face courses):
For students who decide after booking that they do not want to attend, we do offer a refund of the course fee less $499 (LLN face to face refund is $199). A refund of this kind, however, will not be granted if the cancellation occurs within 7 days of course commencement. Students who wish to make a cancellation within 7 days of course commencement will not be eligible for any refund. Changes to class times are allowed, but not within 7 days of course commencement.
Where a student requests a refund after course commencement:
Once students have commenced a training program/workshop and program materials have been dispatched, no refund is available to those who choose not to finish the program, competency and/or unit unless exceptional circumstances have occurred to prevent the student doing so (in which case, we may consider a refund of the course fee less $499). CBD College cannot accept any responsibility for changes in personal circumstances or work commitments which result in non-completion of a program.
Ongoing support can be obtained by calling CBD College on 1300 366 218 or by emailing firstname.lastname@example.org. Where necessary, trainers can make themselves available to meet with students.
Please discuss any special needs issues which may affect your training and assessment with the instructor prior to attending. Candidates with special needs are advised to email email@example.com prior to booking so that reasonable adjustments to training and assessment can be contemplated.
LANGUAGE, LITERACY AND NUMERACY
Coffee / First Aid Students/RSA and RCG Students
Students will need to be able to follow and recall instructions and information provided by the trainer so that they can complete activities that will be assessed. The activities will include demonstrating practical skills competently and recording answers to written questions. With First Aid, these written questions are asked via a pre-course online workbook and also via multiple choice questions given in class. In the case of Coffee, written questions are asked via multiple choice questions, true/false questions and short answer questions given in class.
All Other Courses
· There are underlying skill requirements of the TAE10 Training and Education Training Package and BSB Business Services Training Package units.
· Candidates are advised that they will need to possess effective language, communications and interpersonal skills and have the ability to write a range of documentation
· Candidates will also be expected to read and interpret training packages, develop and document learning programs, present information, use technology and prepare various records and documents. Furthermore, cognitive skills in planning, research, interpretation, analysis and synthesis form part of the skills requirements of many units.
· Candidates with special needs are advised to email firstname.lastname@example.org prior to booking so that reasonable adjustments to training and assessment can be contemplated.
· Where a student has an identified need for assistance with language, literacy or numeracy, CBD College’s trainers and assessors will endeavour to provide this assistance directly.
Coffee Students/RSA and RCG Students
· No computer skills are required for this course.
First Aid Students
· Students will need to complete online learning as part of this course and will therefore have to be computer-literate.
· A laptop with Microsoft Office installed is essential for this course (Microsoft Office 2007 or later version for PC, Office 2010 version for Mac).
· All assessment documents are written in Microsoft Word.
· TAE students will also need to be able to use PowerPoint, which is included in Microsoft Office. Students will need to be competent using these programs.
· It is essential that if you do not know how to use these programs that you seek tuition before your course commences. The laptop needs to be Wi-Fi enabled so that you can access the internet wirelessly from the training room using our Wi-Fi connection. You will be required to bring a laptop on every day of the course.
For ABS Accredited 5 hr, Barista Basics 3 hr and Master Barista 5 hr students, if you have fulfilled all of the requirements of the course and have been deemed as competent, you will receive a nationally recognised Statement of Attainment from CBD College on the day of the course (3 hr ABS students do not receive a nationally recognised Statement of Attainment).
First Aid Students
If you have fulfilled all of the requirements of the course and have been deemed as competent, you will receive a nationally recognised Statement of Attainment.
All Other Courses
After you have submitted your assessments and have been deemed Competent, you will receive a nationally recognised Record of Transcript and Certificate issued by CBD College Pty Ltd.
ACCESS AND EQUITY
We do not discriminate against any individual on the basis of race, colour, sex, or religion.
All students are treated equally. Our instructors will assist and support students where appropriate, especially those students with language, literacy, or physical disabilities, as long as the nature of the disability does not preclude them from completing the training and assessment. We do not tolerate discriminatory behaviour from students in any of our classes.
Any issues or questions raised regarding access and equity can be directed to the CEO.
1. All formal complaints must be received in writing. Complainants must use the CBD College Complaints Form. This can be obtained by emailing email@example.com or by clicking here.
2. CBD College will acknowledge receiving the complaint form within 3 working days of a student emailing it back to the email stipulated on the CBD College Complaints Form.
3. National Training Manager investigates complaint.
4. Following completion of an investigation, the CBD College Complaints Form will be emailed back to the complainant containing a written outcome provided by National Training Manager.
APPEALING THE OUTCOME OF A COMPLAINT
If a complainant is not satisfied with the outcome of the investigation, a complaint appeal to the CBD College Chief Executive Officer (CEO) can be undertaken.
1. Appellant to forward CBD College Complaints Form containing the written outcome provided by National Training Manager along with reasons for the appeal to firstname.lastname@example.org
2. A written outcome will be provided by the CBD College Chief Executive Officer (CEO) following completion of an investigation.
3. An appellant not satisfied with the written outcome provided by the CBD College Chief Executive Officer (CEO) may complain to ASQA using their online complaint form (www.asqa.gov.au)
APPEALING ASSESSMENT RESULTS
All students have the right to appeal any decision made if they:
believe that the assessment is invalid;
feel that the process was invalid, inappropriate or unfair.
Before making a formal appeal we encourage students to discuss the matter directly with their assessor. In the event that the issue regarding the student assessment is not able to be resolved in the above manner, the following procedure is to be followed:
1. All formal appeals must be received in writing. Appellants must use the CBD College Appeals Form. This can be obtained by emailing email@example.com or by clicking here.
2. CBD College will acknowledge receiving the appeal form within 3 working days of a student emailing it back to the email stipulated on the CBD College Appeals Form.
3. CBD College will appoint a representative from the CBD College management team to work with an independent assessor from CBD College to examine the appeal and make a decision.
4. Following completion of an investigation, the decision will be emailed to the appellant.
5. An appellant not satisfied with the written outcome provided by the CBD College Chief Executive Officer (CEO) may complain to ASQA using their online complaint form (www.asqa.gov.au)